At GHX, our mission is to reduce the cost of doing business in healthcare by enabling better supply chain management. Through our suite of supply chain software solutions, we make it easier for hospitals, healthcare providers and suppliers to drive cost and inefficiency out of their processes. We have plans to grow our business further and currently have an exciting opportunity for a Customer Success Manager to join our Customer Success Management team.
The purpose of this role is to improve the customer satisfaction experience within the assigned account base, resulting in increased utilization of GHX products & services and customer retention.
The Customer Success Manager acts as a trusted advisor to a dedicated group of GHX customers driving optimal products and services utilization and pro-actively managing customers goals and identifies upselling opportunities for GHX solutions and services.
This position can focus on a specific customer group, either Suppliers or a Provider Market This position interfaces internally with Support teams, Solution delivery and Sales to facilitate issue resolution and client satisfaction.
The role has a direct impact on the GHX Customer Experience in supporting customers to handle their supply chain.
Above everything, you will have the desire to succeed and demonstrate the enthusiasm and energy to inspire and influence those around you. Continuous learning will be part of the experience with us so we don’t expect you to arrive knowing everything, but the following competencies will enable you to be successful in this role:
All applicants must be eligible to live and work in Germany.
We are looking for a team player who lives our company values: Collaborate, Innovate, Inspire and Grow.
In return, GHX, an innovative and global organization, offers an open and team orientated working environment together with an attractive compensation and benefits package.
Find out more about us at http://www.ghx.com/en
To apply, send us your CV and covering email together with your current salary and expectations.
Global Healthcare Exchange, GHX, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.