What does this change mean for your customers?
Cloud ERP systems are designed to feel like a consumer-facing solution. The goal is to fuel it with “like” data. This is happening at a critical time when your buyers are changing. There are more clinicians who are not necessarily familiar with supply item data filling this role. Their search experience and confidence in the process are significantly enhanced with enriched catalog data, relevant clinical attributes and actual product images.
What's the upside for you?
When you provide expanded item attributes, the accuracy of your customer’s item master and EHR improves, and the amount of manual re-work you need to do drops. Errors are reduced and your perfect order rate goes up. In turn, your cost to serve decreases. And, there is an opportunity to increase revenue by getting newer products in front of your customers sooner and building trust through a consumer-like experience and enriched product information.
